Everything You Need To Know:

Returns & Exchanges

1. Returns/exchanges can be done within 14 days of receiving (the date on your order will be the start of the 14 days. Not the day you open your package). TAGS MUST BE INTACT (if applicable) for return on the item.

BEAUTY PRODUCTS: There are no returns or exchanges allowed on any/all beauty products due to sanitation issues. They are FINAL SALE.

2. A note MUST be included with your package stating your Facebook name, order number, and a reason for the return. If you want to exchange, you MUST specify what you'd like to exchange it for and SIZE. If you want to return, you MUST specify how you'd like your refund (account credit or payment refund). Without this note- you WILL NOT RECEIVE A REFUND. Any items received without this note will be out the package and the refund.

**PLEASE MAKE NOTE that if an item is OUT OF STOCK in the item and/or size you request to exchange for, upon us receiving, we will process a refund to your payment method.

4. You will receive a refund to your payment account less the original shipping paid and less a 5% restock fee.

5. All sale items are final. No returns will be allowed on those items. If you are unsure just shoot us a message.

6. All return items will be shipped by the buyer at their own expense. The buyer will need to keep track of the tracking to follow up if the refund hasn’t been sent.

7. Please ship all items to:
Velvet Noire Boutique
PO Box 319 Schofield, WI 54476

Please allow our team 3 to 5 business days to process your return once it is received to VNB.

DAMAGED PRODUCTS:

We take pride in quality checking each item before shipping to you, but in case you do get a damaged item, please email us immediately at contactus@velvetnoireboutique.com with the following information :

1. Order Number

2. Description of item you received and what’s wrong with it

3. Clear pictures of damaged item